SHIPPING- DELIVERY & RETURNS
UK DELIVERY
UK Standard Delivery
Delivery cost – £3.95
Items are dispatched within 24-48 hours and will arrive within 2-4 working days. Your order will be delivered via a tracked Royal Mail service. We will notify you of any delays to standard delivery times.
UK Next Day Delivery
Delivery cost – £6.50
We offer a next day delivery service on some selected items. Please email info@trendhoodroyale.com or chart live with one of our customer service representatives on our website to find out if your intended purchase item falls within this category. Please select this option at the checkout. Order before mid-day to receive next working day delivery (orders placed on Friday before mid-day will be delivered on Monday, orders placed after mid-day on Friday will be delivered on Tuesday.) Your order will be delivered via Royal Mail tracked service. We will notify you of any delays to your delivery.
UK Saturday Delivery
Delivery cost – £10
We offer a Saturday delivery service on some selected item, Please email info@trendhoodroyale.com or chart live with one of our customer service representatives to find out if your intended purchase item falls within this category. Kindly select this option at the checkout. Please select this option at the checkout. Order latest by mid-day on Thursday to receive on a Saturday. Your order will be delivered via Royal Mail tracked service.
INTERNATIONAL DELIVERY
US DELIVERY
Delivery cost - £15
Items are dispatched within 24-48 hours and will arrive within 3 – 5working days. Your order will be delivered via a tracked DHL service. We will notify you of any delays to standard delivery times.
Please note international shipments may be subject to cross-border inspections by customs authorities.
UK VAT is not applicable on sales originating from & for delivery to the US. If you wish to have your items delivered to a UK address, we will be required to charge UK VAT on your order.
Europe:
Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.
Delivery cost: £10
Items are dispatched within 24-48 hours . Estimate delivery time is 5 to 7 days
Rest of the world:
Other countries please inquire via info@trendhoodroyale.com and select country for Delivery Address at checkout.
Delivery cost: £15
Items are dispatched within 24-48 hours. Estimate delivery time: 7-10 days
Please note international shipments may be subject to cross-border inspections by customs authorities.
Taxes & Duties
UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. VAT will also be applied to all other EU destinations. If shipping to a country outside the EU, VAT will be automatically deducted from your order total.
If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Cancelling an Order
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.
If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.
Pre Order
We occasionally offer the option to pre-order some items. The estimated availability date will vary from product to product and can be found on the product description. Our customer service team will keep you updated on the progress of your order and the expected delivery date. Once the item is dispatched, you will receive a confirmation email and should expect to receive it within 3 – 5 working days.
Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries and factory delays. We will endeavour to keep you as updated as possible with any unforeseen delays.
UK RETURNS & EXCHANGES
Return your order to us for an exchange or refund within 14 days. Items received after this period will not be eligible for a refund, but may be exchanged or credited at the discretion of the brand. Please call customer services on +44 (0)7432136564 or Email info@trendhoodroyale.com with any question.
Returns Procedure:
- Items must be returned new and unused. Returns that are damaged, soiled or altered may not be accepted, or service charge will be applied.
- Request via email a return form which is to be completed and enclosed with the items you wish to return.
- Pack the item/s and documents in its original box / package to ensure the items reach us safely.
- Ensure that the return address and stamp is affixed to the front of the package. Please, obtain proof of postage from the Post Office and email back to us via info@trendhoodroyale.com
- Your customer service representative will be in touch to confirm the return of your item/s and process your refund/exchange.
Returns Address:
3 Thomas Street, Darlington. United Kingdom
Please note: We are only able to exchange a like-for-like item of the same price.
Faulty Items
- Trendhood Royale will be happy to exchange for the same item if a product is damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of dispatch.
- Please note that if the item has been worn, in many cases we would repair the garment in our studio which will require a charge.
- Under such agreed circumstances Trendhood Royale will cover the cost of shipment of the replacement items.
Alterations
- We offer a full alteration service at our London Studio, including dress, skirt, trouser and sleeve length, zip and fit preferences.
- Please contact the studio on +44 (0)7432136564 to book an appointment by phone or you can Book online by sending us an Email info@trendhoodroyale.com
Terms and Conditions
Under Standard Returns procedures goods can be returned to Trendhood Royale provided they are unworn, and in the same condition that they were when delivered to you. Returns can be made according to agreement at the time of purchase. Under this agreement, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order. Most refunds are processed within 7-10 working days of the goods being returned subject to their condition upon receipt and the time for the funds to be returned. This timing will also be dependent on your banks processing timing.
We will not refund any postage and packing charges if you cancel an order or return goods after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order. Postage and packing charges will be refunded if agreed as part of a promotion at the time of sale.
If an order has been placed that involves customisation of a garment in anyway, then that garment is not refundable. This does not affect your rights if the garment is damaged or defective or does not match the specification of the order.
US RETURNS & EXCHANGES
Return your order to us for an exchange or refund within 14 days. For US orders, please contact our Customer Care team via email info@trendhoodroyale.com who will arrange a DHL return for you. Please ensure you complete the returns form that will be sent to you upon request with your order information. Delivery charge will be deducted from your refund for this returns service. This includes the collection as well as any customs charge. Please ensure you obtain a proof of postage for your own records. Your customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully. Please note, if you decide to use your own method to return an order you could be subject to higher charges which would be deducted from your refund. Any US orders returned not using the above method may be deemed unauthorised and could be returned to sender.
To exchange an item, please return the garment back and indicate your preferred size or colour. This must be a like-for-like item (ie the same price). While you will be required to cover the cost of returning the item, we will not charge for the delivery of the exchanged item for you.
INTERNATIONAL RETURNS & EXCHANGES
Return your order to us for an exchange or refund within 14 days. To initiate an International return or exchange, please begin by emailing us at info@trendhoodroyale.com to request a return form which is to be filled and send with your item(s) . Trendhood Royale can not cover the cost of International returns, therefore you will need to initiate the return with your local postal courier. Please ensure you obtain a proof of postage for your own records. Your customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.
To exchange an item, please return the garment back and indicate your preferred size or colour. This must be a like-for-like item (ie the same price). While you will be required to cover the cost of returning the item, we will not charge for the delivery of the exchanged item for you.